Outreach CSW/Residential Coordinator in Washington, DC at Volunteers of America Chesapeake and Carolinas, Inc.

Date Posted: 9/18/2020

Career Snapshot

Career Description

The CSW/Residential Coordinator is a dual position/role that encompasses tasks within both the Behavioral Health Center and the Medical Respite Hope Has a Home (HHAH) program.  The position reports to the Executive Director, DC Behavioral Health/SUD/HHAH and to the assigned Co-Occurring Therapist/Supervisor at the Hope Center at Kennedy Street. 

Residential Coordinator HHAH:  The position supports the-to-day administrative operation of the two residential facilities. This includes providing support to both the CSWs and the staff LPNs, maintaining house operational budget, working shifts as needed if a CSW calls out, and maintaining a safe and orderly program in accordance with the Scope of Work and with Volunteers of America Chesapeake’s policies and procedures.  The position reports to the HHAH Medical Respite Leadership Team (Executive Director, Residence Director—APRN and Assistant Residence Director—LICSW).

CSW:  The position is responsible for a series of behavioral health community support tasks through The Hope Center that include services to a caseload of dual disorder and mentally ill adults and outreach to difficult to engage consumes who have been resistant to services. Reports to the Director, Co-Occurring Services and the assigned Co-Occurring Therapist/Supervisor at The Hope Center.



  • A Bachelor’s degree in Psychology, Social Work, Sociology, Mental Health, Nursing or a related area from an accredited college or university. 
  • A successful candidate must pass all training requirements as determined by the District of Columbia Department of Human Services and maintain certification in CPR and First Aid. CPR/First Aid Certification must be acquired and maintained once employed.  Due to the requirements of the program and the population served, a bona-fide occupational qualification status may be established.
  • This position requires driving the company vehicle (up to 15 passengers) and/or your personal vehicle for company business including transporting clients/residents.  Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.  Valid driver’s license in jurisdiction of residence. Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle). May be required to drive a van
  • Bilingual in any language a plus.


Residential Coordinator HHAH

  • Available by phone as needed, to ensure on-going operational integrity.
  • Provides day- to-day support for both the APRN Nurse Manager (Residence Director) and the LICSW Clinical Social Worker (Assistant Residence Director) to ensure that CSWs and LPNs can discharge their duties and responsibilities as assigned.
  • Maintains a safe, secure and healthy work environment for all persons served, staff, volunteers, and visitors.
  • Reports and documents unsafe conditions to the leadership staff (APRN, LICSW).
  • Facilitate monthly staff meetings in conjunction with HHAH leadership staff (APRN, LICSW).
  • Provide support to CSWs, assists in the rotation schedules.
  • Inspects the home and reports and resolves repairs and maintenance as needed. Insures fire and other-safety procedures area carried out as directed.
  • Ordering house supplies including groceries, household items, office supplies and medical supplies
  • Coordinate house cleaning with assigned contractors
  • Coordinate shift coverage for call-outs
  • Reinforce chore schedule for residents
  • Order water supplies
  • Coordinate managing IT issues
  • Submit and follow up on maintenance requests
  • Reconcile credit cards
  • Manage car logs and coordinate maintenance as needed
  • Schedule exterminations and groundskeeping as needed
  • Maintains security staff schedule
  • Reinforce Household Guidelines as in the SOP’s (room cleanliness, common areas, etc.)

CSW/Outreach—The Hope Center

The CSW/Outreach position is a mixed position that entails work with both a small community support caseload and outreach/engagement activities with consumers assigned temporarily to the position in order to locate the consumer, re-engage them in services and cover the case until there is a permanent CSW assigned.  esponsible for conducting community support activities in accordance with VOA Chesapeake’s operation as a Core Service Agency. In this role, the Community Support Worker provides consumer services that are essential for assisting the consumer in the achievement of rehabilitation and recovery goals as defined in the consumer’s Individualized Service Plan. Approximately 90% of the time, the Community Support Worker will be engaged in activities out in the community and/or the consumers’ natural setting.

Caseload Tasks

  • Manage a caseload of no more than 10 adults
  • Assist these consumers in the development of interpersonal and community coping skills.
  • Assist these consumers in the development of relapse and symptom management strategies and plans.
  • Participate in the preparation of the Individualized Service Plan with specific, measurable, behavioral objectives, and action plans.
  • Provide and coordinate referrals to make sure that the consumer receives the requested assistance.
  • Conducts visits to the consumer’s job site, home, hospital room and other natural settings.
  • Transport consumers in personal vehicle as needed
  • Transport or coordinate transportation for consumers as needed
  • Adheres to Volunteers of America Chesapeake’s documentation requirements
  • Documents all billable activities IAW MHRS/VOAC Standards
  • Meet weekly with the Treatment Team to discuss programmatic issues.
  • Turn in billing/Progress notes weekly
  • Establish and maintain a community resources and referral index.
  • Provide crisis intervention to consumers as necessary.
  • Perform duties as outlined in Program’s Operation Manual.
  • Perform duties as assigned.
  • Meet assigned weekly/monthly productivity requirements (200 units per month)
    Outreach Tasks
  • Engage in assertive outreach to locate and re-engage with difficult-to-engage consumers assigned to The Hope Center who have been hard to contact.


  • Collaborate on a daily basis with both the APRN Nurse Manager (Residence Director) and the LICSW Clinical Social Worker (Assistant Residence Director) to ensure that CSWs and LPNs can discharge their duties and responsibilities as assigned.
  • Collaborate closely with the Co-Occurring Therapist Supervisor and Director of Co-Occurring services to ensure completion of community support and outreach/engagement tasks.
  • To ensure needs of the person served by both the Hope Center and HHAH are met and client satisfaction is achieved. Individuals will be supported in being participatory members of their community according to their interests. Programs are marketed to potential participants, volunteers and to the community.
  • All services are provided in a manner consistent with Volunteers of America Chesapeake’s core values, mission, and principles as well as in accordance with policies, procedures, practices and licensing standards.


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.  The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting position for extended periods of time.
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.