Case Manager (Eastern Avenue) in Seat Pleasant, MD at Volunteers of America Chesapeake and Carolinas, Inc.

Date Posted: 9/14/2020

Career Snapshot

Career Description

The Case Manager is responsible for coordinating resident activities, assisting resident’s needs, coordinating and providing both on and off-site services, referring residents to community resources, providing case management to interested residents and monitoring resident progress, monitoring service plans, and acting as a liaison between the resident and service providers.  

Successful candidates must possess a High School diploma with 5-6 years case management or human service experience, preferably working with low income population. 

Preferred: Bachelor’s Degree in Psychology or counseling with at least two years of experience working with low income individuals. 

Licensure for group billing and experience with HMIS, a plus

  • must be able to develop a strong working relationship with the residents population,
  • be able to mobilize and motivate groups and individuals, advocate, organize and problem-solve.

Flexibility to provide services that may occur during evenings, weekends, and holidays in addition to standard weekly schedule.


  • Coordinate all efforts with the property manager.
  • Contact new residents within 72 hours of their moving in, and provide an orientation of the program and its services.
  • Compile a social history and needs assessment of the strengths and services needs for interested residents.
  • Develop, monitor and update individual service plans.
  • Monitor resident’s participation in appropriate service activities as needed.
  • Participate in grievance procedures and disciplinary procedures of residents.
  • Develop, provide, and coordinate the provision of life skills programming to include job readiness, employment and training, personal financial management, childcare and other self-help courses.
  • Develop and coordinate the provision of both onsite and offsite services and activities and maintain a schedule of services available.
  • Recruit and work with service providers, agencies, organizations, and volunteers for onsite services and offsite referral services.
  • Develop and maintain community linkages and a resource directory of services and refer residents to community resources and assist them in securing those.
  • Transport clients to appointments, activities, events, etc…as needed and appropriate.
  • Those residents who are identified as being a violation of their rental agreements to assist residents in retaining safe and stable housing.
  • Maintain an accurate and up-to-date file for each resident served, including service activities, referrals and follow-up assistance, and progress on individual services plans, as required by funding agency and VOAC procedures.
  • Conduct and participate in meetings with residents and representatives from other agencies as appropriate.  Compile reports and statistics as directed to document service delivery and input data into HUD HMIS and/or other required database.
  • Ensure contract/grant services and reporting requirements are met.  This includes working with contract/funding sources and local Continuum of Care.  Serve on Continuums of Care committee positions, as appropriate.
  • Participate in staff meetings as directed and complete training annually.
  • Maintain a working knowledge of VOAC policies and operational procedures, as well as contractual obligations established by the funding source.
  • Establish and maintain a community newsletter and bulletin board to keep residents informed of services and activities opportunities.
  • Conduct Resident/House meetings, as appropriate.
  • Serve as emergency contact and response staff after hours (on-call function) as needed.
  • Perform other Resident Advocate duties as assigned.


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.­
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time.


  • Services will be provided that address client’s rehabilitative service needs.
  • Clients will participate more independently in activities of community life.
  • Socialization skills will be enhanced which will aid in clients reaching a more realistic degree of self sufficiency.
  • Enhancement in the life skills which prepare clients to live more harmoniously with others.
  • VOAC policies and procedures will be implemented and programmatic requirements will be met.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.